Lighten-up with Baarns
Computer Illiteracy
Author Unknown
Here's some actual tech calls from computer users:
- Compaq is considering changing the command "Press Any Key" to
"Press Return Key" because of the flood of calls asking where the
"Any" key is.
- AST technical support had a caller complaining that her mouse was hard to control with
the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.
- Another Compaq technician received a call from a man complaining that the system
wouldn't read word processing files from his old diskettes. After trouble-shooting for
magnets and heat failure to diagnose the problem, it was found that the customer labeled
the diskettes then rolled them into the typewriter to type the labels.
- Another AST customer was asked to send a copy of her defective diskettes. A few days
later a letter arrived from the customer along with Xeroxed copies of the floppies.
- A Dell technician advised his customer to put his troubled floppy back in the drive and
close the door. The customer asked the tech to hold on, and was heard putting the phone
down, getting up and crossing the room to close the door to his room.
- Another Dell customer called to say he couldn't get his computer to fax anything, After
40 minutes of trouble-shooting, the technician discovered the man was trying to fax a
piece of paper by holding it in front of the monitor screen and hitting the
"send" key.
- Yet another Dell customer called to complain that his keyboard no longer worked. He had
cleaned it by filling up his tub with soap and water and soaking the keyboard for a day,
then removing all the keys and washing them individually.
- A Dell technician received a call from a customer who was enraged because his
computer had told him he was "bad and an invalid". The tech explained that the
computer's "bad command" and "invalid" responses shouldn't be
taken personally.
- An exasperated caller to Dell Computer Tech Support couldn't get her new Dell
Computer to turn on. After ensuring the computer was plugged in, the technician
asked her what happened when she pushed the power button. Her response, "I pushed and
pushed on this foot pedal and nothing happens." The "foot pedal" turned out
to be the computer's mouse.
- Another customer called Compaq tech support to say her brand-new computer wouldn't work.
She said she unpacked the unit, plugged it in, and sat there for 20 minutes waiting for
something to happen. When asked what happened when she pressed the power switch, she asked
"What power switch?"
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